Refund policy

We want you to be happy with your order. Because oral-care products are personal hygiene items, our return policy has a few important rules — please read them before starting a return.

Return window

Return requests must be made within 30 days after delivery.

Return conditions

To be eligible for a return, products must be unopened, unused, in their original condition, and in their original packaging.

For hygiene and safety reasons, opened oral-care, hygiene, personal-care, consumable, or safety-sealed products are generally not returnable — unless the item arrived damaged, defective, or incorrect.

Gift cards, final-sale products, clearance items, and products specifically marked as non-returnable are excluded from returns.

How to start a return

Contact us first at support@brighthabitco.com with your order number before sending anything back. Returns sent without prior authorization may not be accepted. If your return is approved, customer support will provide return instructions and the applicable return address.

Shipping costs

Original shipping charges are generally non-refundable unless the item was damaged, defective, or incorrect. Customers may be responsible for return shipping costs unless the item was damaged, defective, or incorrect.

Refunds

Refunds are issued to the original payment method after the returned item is received and inspected. Your bank or payment provider may need additional processing time before the refund appears.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us at support@brighthabitco.com and we will make it right.